Quick answers to the most common questions about DeskMate.
DeskMate is a small business growth partner centered around a 24/7 AI receptionist. We ensure every call is answered, every job is booked, and every customer gets a professional experience.
Unlike call centers, DeskMate responds instantly, detects urgency (emergency vs. routine), and books jobs directly into your calendar or CRM. No wait times, no missed opportunities.
DeskMate offers three service pillars:
Yes. Most clients recover their investment after just 1–2 saved calls per month. DeskMate is designed to pay for itself quickly and deliver ongoing ROI.
DeskMate is built for service-driven businesses: home services (HVAC, plumbing, electrical), beauty/wellness, dental/medical, legal, and automotive.
Most clients are fully set up in a few days. Standard onboarding includes call routing, AI training, and script customization.
DeskMate uses smart triage to detect emergencies and escalates them per your business rules — ensuring urgent jobs are never missed.
Yes. With add-ons like ChatBot for instant online lead capture, ReviewBoost SMS for customer reviews, and website builds, DeskMate helps grow both your inbound calls and reputation.
No. DeskMate is offered on flexible terms. You can adjust or cancel service as your business needs change.
Yes. DeskMate is SOC 2 compliant, encrypted end-to-end, and built with enterprise-grade security.